Privacy Policy

woow88 ("woow88", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our online casino and sports betting platform, accessible at https://woow88.cam (the "Platform"). This Privacy Policy ("Policy") describes in detail how we collect, use, process, store, share, and protect personal information about players, registered account holders, and visitors to our Platform.

woow88 operates primarily for the Malaysian market, and our data practices are shaped by applicable data protection principles, including those consistent with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By registering an account, accessing the Platform, or otherwise providing us with your personal data, you acknowledge that you have read, understood, and consent to the practices described in this Policy.

This Policy applies to all personal data collected through the Platform, including data provided voluntarily during account registration, data collected automatically during your use of the Platform, and data obtained from third-party partners for the purposes described herein. This Policy should be read in conjunction with our Terms & Conditions.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, including names, email addresses, identification numbers, financial account details, IP addresses, and device identifiers.
• "Data Controller" means woow88, the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means any third-party entity that processes personal data on behalf of woow88, subject to our instructions and data processing agreements.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transmission, deletion, or destruction.
• "Player" means any individual who has registered an Account on the Platform.
• "Visitor" means any individual who accesses the Platform without registering an Account.
• "KYC Data" means identity verification documentation submitted by Players, including but not limited to government-issued identification (e.g. MyKad, passport), proof of address, and proof of payment method.
• "Cookies" means small text files stored on a user's device by the Platform for purposes of functionality, analytics, and personalisation.
• "PDPA" means the Personal Data Protection Act 2010 of Malaysia.

We collect different categories of personal data depending on your relationship with the Platform. The table below summarises the primary categories and examples of data collected:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric identifiers unless explicitly required for responsible gambling assessment purposes and with your informed consent.

woow88 collects personal data through the following channels:

Direct Collection

Information you provide directly when you register an Account, complete the KYC verification process, make deposits or withdrawal requests, contact our support team, participate in promotions, or respond to surveys. This includes all data entered into registration forms, identity verification submissions, and payment processing flows.

Automatic Collection

Certain technical data is collected automatically when you access the Platform, including your IP address, browser configuration, device identifiers, and session activity logs. This data is collected via our Platform infrastructure, web server logs, and analytics tools, and is used primarily for security monitoring, fraud prevention, and Platform optimisation.

Third-Party Sources

We may receive personal data from regulated third-party sources in connection with payment processing (for example, confirmation data from DuitNow, FPX, Maybank, CIMB, Touch 'n Go eWallet, Boost, and GrabPay) and identity verification services. Data received from third parties is handled in accordance with this Policy and applicable agreements with those third parties.

woow88 processes personal data for the following specific, explicit, and legitimate purposes:

• Account Management: To register, maintain, and administer your Account, including authentication, password management, and account security monitoring.
• Payment Processing: To facilitate deposits and withdrawals via Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency channels (BTC/USDT).
• Identity Verification (KYC): To verify your identity and age (minimum 21 years) as required by our operating licence obligations and responsible gambling commitments.
• Gaming Operations: To deliver, personalise, and improve the gaming experience on the Platform, including sports betting (EPL, Liga Super Malaysia, UFC, and other markets), live casino, slots, and other game categories.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited activities as defined in our Terms & Conditions.
• Regulatory Compliance: To fulfil our legal and regulatory obligations, including anti-money laundering (AML) requirements, know-your-customer obligations, and the retention of records as mandated by applicable law.
• Customer Support: To respond to your enquiries, resolve disputes, and manage complaints via live chat and email support.
• Responsible Gambling: To monitor gaming patterns, identify indicators of problem gambling behaviour, and apply responsible gambling tools (such as deposit limits and self-exclusion) in accordance with our Responsible Gambling Policy.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time via your Account settings or by contacting support.
• Platform Analytics & Improvement: To analyse Platform usage patterns, conduct A/B testing, optimise the user interface, and improve the overall product experience for Malaysian players.

woow88 processes personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the gaming services, process payments, and manage your Account as described in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including KYC and AML requirements under Malaysian law and our operating licence conditions.
• Legitimate Interests: Processing is necessary for our legitimate business interests — such as fraud prevention, platform security, responsible gambling monitoring, and business analytics — provided such interests are not overridden by your rights and freedoms.
• Consent: Where processing is not covered by the above bases (principally for direct marketing communications), we rely on your freely given, specific, and informed consent, which you may withdraw at any time without detriment to your use of the Platform.

woow88 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We may share personal data with third parties only in the following limited and necessary circumstances:

Payment Service Providers

We share necessary financial data with our payment processing partners — including DuitNow, FPX network operators, Touch 'n Go eWallet, Boost, GrabPay, and major Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong, and others) — for the sole purpose of processing deposits and withdrawals. These providers are bound by their own privacy policies and applicable Malaysian banking regulations.

Identity Verification Services

KYC documentation and identity data may be shared with regulated third-party identity verification service providers for the purpose of confirming your age and identity in compliance with our licensing obligations. These providers process data solely on our instructions under binding data processing agreements.

Game Studio Partners

Limited session and gameplay data (such as stake values and game identifiers, but not full identity data) may be shared with our licensed international game studio partners to facilitate game delivery, RNG certification, and dispute resolution. No studio partner receives your full identity or financial details.

Legal and Regulatory Authorities

We may be required by law, court order, or competent regulatory authority to disclose personal data. woow88 will comply with such requirements and will, where legally permissible, notify affected Players of any such disclosure.

Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of woow88's business, personal data held by woow88 may be transferred to the relevant successor entity. Players will be notified of any such transfer that materially affects the handling of their personal data.

woow88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to you. Where deletion is not immediately possible due to technical constraints, the data will be securely isolated from active processing until deletion can be completed.

woow88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include, but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the Platform is encrypted using industry-standard 256-bit TLS encryption, preventing interception during transit.
• Data Encryption at Rest: Sensitive personal data, including financial records and KYC documentation, is stored in encrypted form in our secure data infrastructure.
• Access Controls: Personal data is accessible only to authorised woow88 personnel and contracted data processors who require access to perform their designated functions. Access is governed by role-based permissions, and all access is logged and audited.
• Network Security: Our Platform infrastructure is protected by firewalls, intrusion detection systems, and regular security penetration testing conducted by independent third-party security specialists.
• Incident Response: woow88 maintains a documented security incident response procedure. In the event of a data breach that poses a risk to your rights, we will notify affected individuals as required by applicable law.
• Staff Training: All woow88 employees with access to personal data undergo data protection training as part of their onboarding and on an ongoing annual basis.

While we employ robust security measures, no online platform can guarantee absolute security. We encourage you to maintain the confidentiality of your Account credentials and to contact our support team immediately if you suspect any unauthorised access to your Account.

woow88 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, enhance your experience, and gather analytical data about Platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and cookies that store your account preferences. These cookies cannot be disabled without impairing the functionality of the Platform.
• Functional Cookies: Used to remember your preferences, such as language settings and display configurations, to improve your experience on return visits.
• Analytics Cookies: Used to collect anonymised or pseudonymised data about how visitors interact with the Platform, including pages visited, session duration, and navigation paths. This data helps us optimise Platform performance and the user experience for Malaysian players.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and multi-account identification.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Our Platform does not currently respond to "Do Not Track" signals from browsers.

As a data subject, you have the following rights with respect to your personal data held by woow88. These rights are subject to applicable legal limitations and our regulatory obligations:

To exercise any of the above rights, please contact our Data Protection team via live chat or email at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond substantively within 30 days, unless the complexity of the request requires additional time, in which case we will notify you of the extended timeline.

Please note that exercising certain rights — such as requesting erasure of KYC data — may result in the suspension of your Account where that data is required to fulfil our legal and regulatory obligations.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by woow88, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the Platform. This is the fastest way to reach our support team.
• Email: [email protected] — please include "Privacy Policy" or "Data Rights Request" in the subject line for faster routing.

Our team includes staff familiar with Malaysian data protection requirements, local banking infrastructure (including Maybank, CIMB, Public Bank, Touch 'n Go, Boost, and DuitNow), and the specific data practices described in this Policy. Enquiries from players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other parts of Malaysia are handled with equal priority.

woow88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via email notification and/or a prominent notice on the Platform. The "Last Updated" date at the top of this page will reflect the most recent revision. Your continued use of the Platform after any amendment constitutes acceptance of the updated Policy.